Professional Standards
Enhancing the level of professionalism within the REALTOR® community through education and a formal complaint process.
Compliance
The NATIONAL ASSOCIATION OF REALTORS® adopted the Code of Ethics on July 29, 1913, following the professions of medicine, law, and engineering. The Code has been revised several times through the years to reflect current developments in professional real estate practice.
REALTORS® are real estate professionals who have chosen to join the National Association and abide by its strict Code of Ethics. What does this mean to you? It means that any REALTOR® with whom you work has voluntarily agreed to abide by a Code of Ethics, based on professionalism and protection of the public. REALTORS® are subject to disciplinary action and sanctions if they violate the duties imposed by the Code of Ethics.
The Code of Ethics is a detailed document that spells out the professional responsibilities of every REALTOR®. Do not hesitate to ask a REALTOR® for a copy of the Code, including the Standards of Practice. The Code is your assurance of dealing with a professional who has your best interests in mind.
This area of our website contains valuable Professional Standards resources. Find out how to file an ethics complaint and/or arbitration request or read about choosing mediation as an alternative to arbitration. You will also find information on completing the mandatory Code of Ethics training.
Source: National Association of REALTORS®
How to File A Complaint
If you believe a REALTOR® may have acted in an unethical manner, seek a resolution through the local Association of REALTORS® where he or she is member. Ethics Complaints that are brought before the Association give those parties involved an opportunity to be educated about the Code. In addition, REALTORS® are judged by their peers as opposed to other individuals who may be far less familiar with the practices and customs of the real estate industry.
If you are filing an Ethics Complaint, please read the following pertinent information before proceeding:
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- §Ethics Complaints must be filed within one hundred eighty (180) days after the facts constituting the matter became known in the exercise of reasonable diligence or within one hundred eighty (180) days after the conclusion of the transaction, whichever is later.
- If you have or will be filing a civil action in the matter, filling a complaint with the North Carolina Real Estate Commission, or filing a complaint with the U.S. Department of Housing and Urban Development, the complaint will be held in abeyance until those actions have been resolved.
- Please read “Before You File an Ethics Complaint.” You will then need to complete Form E-1 Ethics Complaint Form and return it to the Association office along with all supporting evidence and documentation. When stating your complaint, please be as detailed as possible.
- Ethics Complaints filed at the Association are forwarded to the Grievance Committee which reviews the case. If they deem sufficient grounds exist for a hearing, then the complaint is forwarded to the Professional Standards Committee.
- Once the complaint is forwarded to the Professional Standards Committee for a hearing, your presence at such hearing is mandatory.
Code of Ethics
NAR’s Code of Ethics, adopted in 1913, was one of the first codifications of ethical duties adopted by any business group. The Code ensures that consumers are served by requiring REALTORS® to cooperate with each other in furthering clients’ best interests. Physical versions of the 2024 Code of Ethics collection can be purchased on the REALTOR® Store. Plus, unlock a 10% discount when you purchase the complete bundle of 2024 Code of Ethics materials instead of buying them individually. Maximize your savings while accessing all the essential resources!
