The Ombudsman Program in its simplest definition is informal telephone mediation. In some cases it can address and solve minor complaints from the public. It can also solve inter-REALTOR® conflicts before they become serious problems. Like a mediator, an ombudsman helps parties find solutions. An ombudsman can respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues. Please Click Here for more information and to print the brochure.